This Policy applies to our website www.openshop.com.au (Website), mobile applications (Application) and the OPEN SHOP TV home shopping Channel (Channel) (collectively, Platform) in relation to the provision of an online marketplace enabling buyers to conveniently view and purchase a variety of goods or services from us (collectively Services). The Platform is used by ASN to give buyers (Users) access to our Services using their own telecommunication devices including personal computers, mobile phones, tablet, PC etc.
We do not collect or monitor any personal information about you without your consent. The only personal information collected by us is what has been provided by you voluntarily and where such information is reasonably necessary for our Services. We may request your personal information such as name, phone number, email address, residential address, date of birth, gender, credit card details, and so on, at the time you create an account with us, update your account held by us, make an order on the Platform, or ASN conducts anti-fraud check after you make an order on the Platform, in order to facilitate or provide you with our Services, marketing materials, newsletters, new releases or launch information, and advise you of our other services or events which may be of interest. Amongst the personal information we collect, your name, email address and phone numbers are mandatory for you to create an account with us whilst residential address or any other address you wish us to deliver a product you purchased, your date of birth, credit card details are optional. No one is obligated to provide personal information. However, failure to do so may result in ASN being unable to facilitate or provide you with the Services or information about the Services.
Personal information about you collected by us will be used for the following primary purposes:
ASN recognises the trust with which you provide personal information. Therefore, such information will not be used or disclosed for any other purposes without consent except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of ASN, ASN’s affiliate, Seven, Seven’s affiliates or any member of the public.
We do not collect any sensitive information from Users such as racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices and criminal record. Although it is generally not regarded as sensitive information, we may collect Users’ payment information such as credit card details, debit card details or bank account details for their future transaction with their express consent. You may choose not to provide such information or request us not to hold the information on our system. Further, you may also request us to remove the payment information by contacting us at email@example.com which will be actioned by us in a reasonable period of time.
ASN may use and combine passively collected anonymous information such as cookies, web beacons, your browser type, IP address and location:
By accessing or using the Platform, you further acknowledge and agree that we allow Seven to post tags (including but not limited to Lotame and Nielsen tags by Seven) on the Platform which will enable Seven to collect audience ratings information and anonymous viewing data which assists Seven to understand how visitors engage with the Platform and to serve you with advertising regarding products and services based on your interests.
In relation to the provision of the Services, your personal information collected by us will be securely stored in a database located in Australia and will not be disclosed or transferred to outside Australia.
You have a right to access your personal information that may be held by ASN by contacting us via email at firstname.lastname@example.org. We will respond to the request within a reasonable period of time. We may refuse to provide you with certain information where permitted or required by law.
You have a right to review and amend the information about you that may be recorded on our database by contacting us via email at email@example.com. We will action on your request within a reasonable period of time. In the same way, a request may be made to delete personal information, and all reasonable steps to delete the information will be made by us, except where it is required for legal reasons. Deletion of information may result in ASN being unable to facilitate or provide you with Services or product information (including any e-newsletters or blog updates), upcoming event information and so forth. We are not responsible for removing your personal information from the lists of any third party who has previously been provided your information in accordance with this policy.
We will endeavour to take all reasonable steps to keep secure any personal information that is recorded, and to keep this information accurate, up to date and complete. The information is stored on secure servers that are protected in the facilities contracted with us. Employees of ASN and its data processors are obliged to respect the confidentiality of any personal information held by us. However, security of communications over the Internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given. We will not be held responsible for events arising from unauthorised access to personal information.
The Website may, from time to time, contain links to the services of other entities which may be of interest to you. Linked websites and mobile applications owned or operated by third parties are responsible for their own privacy practices and you should check those websites and mobile applications for their respective privacy statements. We are not responsible for the conduct of individuals or companies linked to the Website.
Although the Act does not set a minimum age at which an individual can make decisions regarding his or her personal information, we believe that it would be in the best interest of a person under the age of 18 that we require consent from the minor as well as their parent or guardian regarding us collecting, holding and using personal information of the minor. Accordingly, the parent or legal guardian of any Users aged below 18 years of age is required to consent to the collection and use of his/her child’s personal information at the time or before the minor’s use of our Services, and this requirement is additional to the provision of consent by the Users aged below 18 years of age himself or herself.
A parent or legal guardian of any child under 18 years of age can review his/her child’s personal information, ask to have it deleted, and refuse to allow any further collection or use of the child’s information. If the parent or legal guardian wishes to exercise this right, he/she should contact us via email at firstname.lastname@example.org.
If you have a complaint about our privacy practices, please send the details of your compliant complaint via email at email@example.com. Your complaint will be investigated internally and a response to your complaint will be provided in writing within a reasonable period. We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also contact the Office of the Australian Information Commissioner (OAIC). Note that complaints must be made in writing using the information available at www.oaic.gov.au/privacy/privacy-complaints. Contact details of OAIC are as follows:
Please contact the contact point specified below for any inquiries or complaints concerning our handling of specific personal information or the like.